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NotificacionesNotifiqueme de cambios a Netgear PMB0311-10000S NETGEAR ONCALL 24X7,Categoría 1, 1 año. Incluye reemplazo NBD
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 Netgear PMB0311-10000S NETGEAR ONCALL 24X7,Categoría 1, 1 año. Incluye reemplazo NBD
[PMB0311-10000S]

Precio: 79.09EUR
IVA:16.61
Precio total: 95.70

Stock:0

2/3 Dias

PMB0311 ProSupport Enhanced Service Agreement: OnCall 24x7 Premium Technical Support + XPress Hardware Replacement, Category 1 Products, 1 Year Contract

 

  • NETGEAR understands that the integrity of your network directly impacts the success of your business. This is why we have designed a cost-effective and flexible portfolio of service offerings which suit your business needs. Backed by a team of NETGEAR’s R&D engineering, our technical support engineers will ensure that your NETGEAR products operate even more efficiently and reliably, enabling you to focus attention on your core business.
  • OnCall 24x7

  • NETGEAR’s OnCall 24x7 contract provides unlimited phone and email technical support for your networking and storage products. The customer receives an exclusive toll-free priority phone line access to our technical experts for advanced configuration and trouble shooting support. Specifically, the OnCall 24x7 covers the following:
  • 24x7 Technical Support, allowing you access to our Global Support Centers (GSC) 24 hours a day, 7 days a week and 365 days a year.
  • 24x7 Remote Diagnostics performed by our technical experts who access real-time configuration parameters, hardware and software revision levels, and port statistics for prompt resolution of technical issues.
  • Express hardware replacement for arrival within next business day (NBD).1 This service ensures that you will receive the replacement hardware promptly in the unlikely event the product under coverage is down due to a hardware issue.
  • Escalation management with Plan of Action (POA).
  • Online services entitling you to privileged information and services such as personalized support cases, online problem escalation, known problem reports, release notes, troubleshooting guides, and software maintenance releases.
  • Software Maintenance Releases Notification, a service that automatically sends you an email notification upon the availability of maintenance and patch releases, as well as enhancements.
  • XPressHW

  • NETGEAR’s XPressHW provides basic hardware support and next-business-day hardware replacement for customers who are seeking to protect their hardware investment.
  • In the event of a hardware failure, NETGEAR will expedite delivery of a replacement hardware for next-business-day arrival.1
  • • Software Maintenance Releases Notification, a service that automatically sends you an email notification upon the availability of maintenance and patch releases, as well as enhancements.

    Onsite Hardware Replacement Included with Warranty Coverage (select products)

    NETGEAR provides three (3) years of NBD onsite hardware replacement as part of the warranty support for select business-class products. Now businesses can maintain critical networks with minimum down time and without the added costs of purchasing extra NBD onsite support. The products supported by the NBD replacement program include fully managed switches, wireless controllers and select rack mount ReadyNAS® products. See the tables on the next pages.

    NETGEAR, at its discretion, will provide services using a combination of remote technical remediation, advanced hardware replacement and onsite hardware replacement. In the event of a hardware failure, NETGEAR provides the following support:

    Ship a replacement unit for Next Business Day (NBD)2 arrival.

    Dispatch a technician to arrive onsite who will:

    Remove the failed unit

    Install the replacement unit (including restoring the configuration file3)

    Test to ensure that the replacement unit is operational

    Package the failed unit for pick up

    Coverage & response time: 8 AM – 5 PM, Next Business Day

    Netgear PMB0311-10000S NETGEAR ONCALL 24X7,Categoría 1, 1 año. Incluye reemplazo NBD

    Haga Click para agrandar
    Para obtener más información, visite la página del producto.
    Este producto esta en nuestro catálogo desde jueves 14 febrero, 2013.
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    Stock:0
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    Netgear
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