NETGEAR understands that the integrity of your network directly impacts the
success of your business. This is why we have designed a cost-effective and
flexible portfolio of service offerings which suit your business needs. Backed
by a team of NETGEAR’s R&D engineering, our technical support engineers will
ensure that your NETGEAR products operate even more efficiently and reliably,
enabling you to focus attention on your core business.
NETGEAR’s OnCall 24x7 contract provides unlimited phone and email technical
support for your networking and storage products. The customer receives an
exclusive toll-free priority phone line access to our technical experts for
advanced configuration and trouble shooting support.
Specifically, the OnCall 24x7 covers the following:
- 24x7 Technical Support, allowing you access to our Global Support
Centers (GSC) 24 hours a day, 7 days a week and 365 days a year.
- 24x7 Remote Diagnostics performed by our technical experts who access
real-time configuration parameters, hardware and software revision levels,
and port statistics for prompt resolution of technical issues.
- Express hardware replacement for arrival within next business day (NBD).
This service ensures that you will receive the replacement hardware promptly
in the unlikely event the product under coverage is down due to a hardware
- Escalation management with Plan of Action (POA).
- Online services entitling you to privileged information and services
such as personalized support cases, online problem escalation, known problem
reports, release notes, troubleshooting guides, and software maintenance
- Software Maintenance Releases Notification, a service that automatically
sends you an email notification upon the availability of maintenance and
patch releases, as well as enhancements.
CATEGORY 1 PRODUCTS LIST:
FS108, FS108P, FS116, FS116E, FS116P,
FS726T, FS726TP, FS728TP, FS728TS, FS750T2, FS752TS, FSM726, FVG318, FVS318,
FVS318G, FVS336G, FVS338, GS105, GS105E, GS108, GS108T, GS110T, GS110TP, GS116,
GS116E, GS524T, GS716T, GS724T, GS724TS, GS748T, JFS516, JFS524, JFS524E,
JGS516, JGS524, JGS524E, RNDP2000, RNDP2210, RNDP2220, RND2230, SRX5308,
SRXN3205, WAGL102, WAG102, WGL102, WG102, WG103, WG302, WNAP210, WNAP320,