NETGEAR understands that the integrity of your network directly impacts the
success of your business. This is why we have designed a cost-effective and
flexible portfolio of service offerings which suit your business needs.
Backed by a team of NETGEAR’s R&D engineering, our technical support
engineers will ensure that your NETGEAR products operate even more
efficiently and reliably, enabling you to focus attention on your core
NETGEAR’s OnCall 24x7 contract provides unlimited phone and email
technical support for your networking and storage products. The customer
receives an exclusive toll-free priority phone line access to our technical
experts for advanced configuration and trouble shooting support.
Specifically, the OnCall 24x7 covers the following:
- 24x7 Technical Support, allowing you access to our Global Support
Centers (GSC) 24 hours a day, 7 days a week and 365 days a year.
- 24x7 Remote Diagnostics performed by our technical experts who
access real-time configuration parameters, hardware and software
revision levels, and port statistics for prompt resolution of technical
- Express hardware replacement for arrival within next business day (NBD).
This service ensures that you will receive the replacement hardware
promptly in the unlikely event the product under coverage is down due to
a hardware issue.
- Escalation management with Plan of Action (POA).
- Online services entitling you to privileged information and services
such as personalized support cases, online problem escalation, known
problem reports, release notes, troubleshooting guides, and software
- Software Maintenance Releases Notification, a service that
automatically sends you an email notification upon the availability of
maintenance and patch releases, as well as enhancements.
CATEGORY 2 PRODUCTS LIST:
GS724TP, GS724TPS, GS748TP, GS748TPS, GS748TS, GSM7224,
RNDP400U, RNDP4000, RNDP4210, RNDP4410, RNDP4420, RNDP4430, RNDU4000,