NETGEAR understands that the integrity of your network directly impacts
the success of your business. This is why we have designed a cost-effective
and flexible portfolio of service offerings which suit your business
needs. Backed by a team of NETGEAR’s R&D engineering, our technical
support engineers will ensure that your NETGEAR products operate even
more efficiently and reliably, enabling you to focus attention on your
NETGEAR’s OnCall 24x7 contract provides unlimited phone and email
technical support for your networking and storage products. The customer
receives an exclusive toll-free priority phone line access to our
technical experts for advanced configuration and trouble shooting
Specifically, the OnCall 24x7 covers the following:
- 24x7 Technical Support, allowing you access to our Global
Support Centers (GSC) 24 hours a day, 7 days a week and 365 days a
- 24x7 Remote Diagnostics performed by our technical experts who
access real-time configuration parameters, hardware and software
revision levels, and port statistics for prompt resolution of
- Express hardware replacement for arrival within next business
day (NBD). This service ensures that you will receive the
replacement hardware promptly in the unlikely event the product
under coverage is down due to a hardware issue.
- Escalation management with Plan of Action (POA).
- Online services entitling you to privileged information and
services such as personalized support cases, online problem
escalation, known problem reports, release notes, troubleshooting
guides, and software maintenance releases.
- Software Maintenance Releases Notification, a service that
automatically sends you an email notification upon the availability
of maintenance and patch releases, as well as enhancements.
CATEGORY 4 PRODUCTS
GSM7252PS, GSM7352S, RN12P0610, RN12P1210, RN12P1220,
RN12G0620, RN12G1220, RN12S0620, RN12S1220, RN12T1210, RN12T1220,