Proxim Wireless ServPak Program Description:
Proxim Wireless understands that service and support requirements vary
from customer to customer.
It is our mission to offer service and support options that go above and
beyond normal warranties to
allow you the flexibility to provide the quality of service that your
By selecting Proxim Wireless equipment, you’ve already committed to
protect your network
investment with an end-to-end wireless portfolio that gives you the
flexibility to scale, the lowest total
cost of ownership, and the highest reliability for quadruple play
services. But why stop there?
To provide even greater investment protection, Proxim Wireless offers a
cost effective support program
called ServPak. ServPak is a program of enhanced service support options
that can be purchased as a
bundle or individually, tailored to meet your specific needs. Whether
your requirement is around the
clock technical support or advance replacement service, we are confident
that the level of support
provided in every service in our portfolio will exceed your expectations.
1 Year 24x7Enhanced ServPak:
- 24X7 Technical Support
- Software Maintenance
- Advance Hardware Replacement
- Extends Warranty*
* If out of warranty
- Priority Phone Queuing
ServPak Service Descriptions:
• Advanced Replacement of Hardware: Can you afford to be down in the
event of a hardware failure?
Our guaranteed turnaround time for return to factory repair is 30 days
or less. Those customers who
purchase this service are entitled to advance replacement of refurbished
or new hardware guaranteed
to be shipped out by the Next Business Day. Hardware is shipped Monday –
Friday, 8:00AM – 2:00PM
• Extended Warranty: Extend the life of your networking investment by
adding 1, 2, or 3 years to your
products standard warranty. This service coverage provides unlimited
repair of your Proxim hardware
for the life of the service contract. The cost of an extended warranty
is far less than the cost of a repair
providing a sensible return on your investment.
• 7x24x365 Technical Support: This service provides unlimited, direct
access to Proxim’s worldclass
Tier 3 technical support engineers 24 hours a day, 7 days a week, 365
days a year including
Holidays. Customers who purchase this service can rest assured that
their call for technical assistance
will be answered and a case opened immediately to document the problem,
trouble shoot, identify the
solution and resolve the incident in a timely manner or refer to an
escalation manager for closure.
• Software Maintenance: It"s important to maintain and enhance security
and performance of
wireless equipment and Proxim makes this easy by providing a Software
Maintenance program that
enables customers to access new feature and functionality rich software
upgrades and updates.
Customers will also have full access to Proxim"s vast knowledgebase of
technical bulletins, white
papers and troubleshooting documents.
• Priority Queuing Phone Support: This service provides customers with a
one hour response time
for technical phone support. There is no waiting in line for those
urgent calls for technical support.